Refund policy

Shipping, Returns Cancellations and Amendments

Please understand that during these unprecedented times, all items are final sale and cannot be returned for safety reasons. According to the Government of Canada, it is not legally required for businesses to offer refunds or returns. However, should your product arrive damaged, we will work with you to provide a speedy resolution. If an item arrives damaged, please advise LIGWR as soon as possible. A form will be emailed upon receipt of the damage notice. We ask that you complete this form within 48 hours and return it to LIGWR; calah@letitgowithreiki.com with a photograph(s) clearly depicting damage. LIGWR will work to replace the item and/or provide credit given this refund protocol.Please understand that during these unprecedented times, all items are final sale and cannot be returned for safety reasons. 

Shipping to and from the purchaser will be the responsibility of the purchaser. All shipping costs, including shipping from LIGWR to purchaser and any returh purchase back to LIGWR shall be the sole repsonsibility of the purchaser at the purchaser's cost.  

In the event that any return item is lost in transit by the carrier, such loss shall be the responsibility of the purchaser and LIGWR shall not be held liable or responsible for any such loss. 

All of our products are Reiki infused especially for you. You can edit your order at any time before it goes to production. Please keep in mind that in some cases, this could be as soon as an hour.

Digital products: Digital product orders cannot be canceled or refunded once payment has been processed. For customers located in the UK/EU, digital product orders cannot be canceled or refunded once the download has begun. If the Digital product you download does not match what was advertised, reach out to us at letitgowithreiki@gmail.com.and let us know.

Refunds

Prepaid Card: Refunds cannot be processed to prepaid cards.